Privacy Policy

Last Updated: January 10, 2025

Introduction

Direct Tech (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Information You Provide to Us:

• • Contact information (name, email address, phone number, physical address)
  • Order information and preferences
  • Technical support details and system information
  • Payment information (processed through secure third-party payment processors)
  • Communications with our support team

Information Automatically Collected:

• • Device information (IP address, browser type, operating system)
  • Website usage data
  • Cookies and similar tracking technologies

How We Use Your Information

We use the collected information to:

• • Process and fulfill your orders through our third-party suppliers
  • Provide IT support services
  • Communicate about your orders and services
  • Improve our website and services
  • Send you marketing communications (with your consent)
  • Comply with legal obligations

Information Sharing

We may share your information with:

• • Third-party product suppliers to fulfill your orders
  • IT service technicians who provide on-site support
  • Payment processors and other service providers
  • Legal authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Lodge a complaint with relevant authorities

Third-Party Suppliers

Our website includes links to third-party suppliers. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. The latest version will be posted on our website with the updated date.

Contact Us

For privacy-related questions, please contact us at info@directtech.co.za

Location of Service

Our IT support services are currently available in Pretoria, Johannesburg, and Rustenburg areas.