1. Product Returns
1.1 Overview
- Our return policy is subject to our suppliers’ and manufacturers’ terms and conditions
- Return requests must be submitted within 14 days of receiving the product
- Products must be unused, in original condition, and include all original packaging and accessories
- A valid proof of purchase is required for all returns
1.2 Non-Returnable Items
The following items cannot be returned:
- Software products with opened or damaged seals
- License keys or digital downloads
- Custom-ordered or specially configured hardware
- Products with removed or damaged manufacturer seals
- Items marked as “non-returnable” at the time of purchase
1.3 Return Process
- Contact Direct Tech at info@directtech.co.za to initiate a return request
- Provide order number and reason for return
- Await return authorization and shipping instructions
- Package item securely with all original materials
- Customer is responsible for return shipping costs unless the return is due to our error
2. Refunds
2.1 Product Refunds
- Refunds will be processed according to supplier terms and conditions
- Approved refunds will be issued to the original payment method
- Processing time for refunds is typically 7-14 business days
- Shipping charges are non-refundable unless the return is due to our error
- A restocking fee may apply as per supplier policies
2.2 Partial Refunds
Partial refunds may be issued for:
- Products returned without original packaging or accessories
- Items showing signs of use or damage
- Incomplete returns
- Returns processed after the 14-day period but within supplier terms
3. IT Service Cancellations
3.1 Scheduled Services
- 24-hour notice required for service cancellations
- Full refund provided for services cancelled with proper notice
- Cancellation fees may apply for late cancellations
- Emergency service cancellations may incur charges
3.2 Ongoing Services
- Pro-rated refunds for unused portion of prepaid services
- Cancellation terms as specified in service agreement
4. Damaged or Defective Items
4.1 Dead on Arrival (DOA)
- Report DOA items within 48 hours of receipt
- Provide photos of damage and packaging
- Replacement or refund subject to manufacturer verification
4.2 Warranty Claims
- Warranty claims must be processed through manufacturer channels
- Direct Tech will assist in coordinating warranty service
- Warranty terms vary by manufacturer
5. Contact Information
For all return and refund inquiries:
- Email: info@directtech.co.za
- Include your order number in all communications
- Response time: 1-2 business days
6. Policy Changes
Direct Tech reserves the right to modify this policy at any time. Changes will be posted on our website and will not affect returns in process.
If you haven’t received a refund yet, first check your bank account again.