Terms and Conditions
Last Updated: January 10, 2025
1. Introduction
These Terms and Conditions govern your use of Direct Tech’s website and services. By using our services, you agree to these terms.
2. Services Offered
2.1 Product Orders
We operate as a technology reseller, processing orders through third-party suppliers
Products are shipped directly from our suppliers to customers
Order fulfillment and delivery times are subject to supplier availability
Product warranties are provided by the original manufacturers
2.2 IT Support Services
Available in Pretoria, Johannesburg, and Rustenburg areas
Services include:
Windows troubleshooting
Networking solutions
Windows Server and domain services
Software installation
MS Office and Adobe support
Network and office printer installation
Computer upgrades
Data migration and backup services
3. Orders and Payment
3.1 Product Orders
All prices are subject to change without notice
Orders are only confirmed upon payment receipt
We reserve the right to refuse service
Delivery times and costs are determined by our suppliers
Payment must be made in full before order processing
3.2 IT Services
Service rates are subject to location and complexity
Travel fees may apply for on-site support
Minimum service charges may apply
Payment terms will be agreed upon before service delivery
4. Cancellations and Returns
4.1 Product Orders
Cancellations must be requested before supplier processing
Returns are subject to supplier and manufacturer policies
Return shipping costs are the customer's responsibility
Refunds will be processed according to supplier terms
4.2 IT Services
24-hour cancellation notice required for scheduled services
Cancellation fees may apply
Emergency service cancellations may incur charges
5. Warranties and Liability
5.1 Products
All product warranties are provided by manufacturers
We do not provide additional warranty coverage
Claims must be processed through manufacturer channels
5.2 IT Services
Services are provided "as is"
We warrant our work for per job or per hour
We are not liable for pre-existing conditions
Data loss liability is limited to backup services specifically contracted
6. Intellectual Property
All content on our website is our property or used with permission.
7. Limitation of Liability
We are not liable for:
Data loss liability is limited to backup services specifically contracted
Data loss liability is limited to backup services specifically contracted
Data loss liability is limited to backup services specifically contracted
Data loss liability is limited to backup services specifically contracted
Data loss liability is limited to backup services specifically contracted
8. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on our website.
9. Governing Law
These terms are governed by South African law.
10. Contact Information
For questions about these terms, please contact info@directtech.co.za