Returns & Refunds
We want you to be completely satisfied with your purchase. Learn about our hassle-free return process.
Return Policy Overview
14-Day Return Policy: You have 14 days from the date of delivery to return most products for a full refund or exchange.
Conditions for Return
To be eligible for a return, items must:
- Be unused and in original condition
- Be in original packaging with all accessories, manuals, and components
- Have all seals and protective films intact (where applicable)
- Be accompanied by proof of purchase (order confirmation or invoice)
Please Note: Software, opened media (games, DVDs), and hygiene-related products cannot be returned once opened.
How to Return
Contact Us
Request return via email or contact form
Get RMA
Receive return authorization number
Ship Item
Pack securely and ship to us
Get Refund
Refund processed within 5-7 days
- Initiate the Return: Contact our support team via email (info@directtech.co.za) or our contact form with your order number and reason for return.
- Receive RMA Number: We'll review your request and issue a Return Merchandise Authorization (RMA) number within 1-2 business days.
- Pack and Ship: Securely pack the item in its original packaging. Write the RMA number on the outside of the box. Ship to our returns address (provided with your RMA).
- Inspection & Refund: Once received and inspected, we'll process your refund within 5-7 business days.
Refund Information
Refund Methods
- Original Payment Method: Refunds are processed to the same payment method used for the original purchase
- Store Credit: Optionally choose store credit for faster processing and an additional 5% bonus
Refund Timeline
- Store Credit: 1-2 business days after inspection
- Credit/Debit Card: 5-7 business days after inspection
- EFT: 3-5 business days after inspection
Shipping Costs
- Defective/Incorrect Items: We cover return shipping costs
- Change of Mind: Customer is responsible for return shipping costs
Warranty Claims
All products sold by DirectTech come with manufacturer warranty. Warranty periods vary by product and brand.
How to Make a Warranty Claim
- Contact our support team with your order number and description of the issue
- We'll help determine if the issue is covered under warranty
- For valid claims, we'll arrange repair, replacement, or refund as appropriate
Warranty Exclusions: Physical damage, water damage, unauthorized modifications, and normal wear and tear are not covered under warranty.
Exchanges
Want to exchange an item for a different product? No problem!
- Follow the same return process outlined above
- Specify in your return request that you'd like an exchange
- Include the product you'd like to exchange for
- Price differences will be charged or refunded accordingly
Need Help?
Our customer support team is ready to assist with any returns or warranty questions.