Terms & Conditions

1. Introduction

Welcome to DirectTech (the "Site"). These Terms and Conditions govern your use of our website and the purchase of products from our online store.

By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.

DirectTech is a registered company in South Africa, trading in computer hardware, software, and related technology products.

2. Definitions

• "We", "Us", "Our" refers to DirectTech
• "You", "Your" refers to the user or customer
• "Products" refers to items available for purchase on our website
• "Services" refers to all services provided by DirectTech
• "Website" refers to directtech.co.za

3. Account Registration

When you create an account with us, you must:

• Provide accurate, complete, and current information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

We reserve the right to terminate accounts that violate these terms or engage in fraudulent activity.

4. Products and Pricing

4.1 Product Information

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content is accurate, complete, or error-free.

4.2 Pricing

• All prices are displayed in South African Rand (ZAR)
• Prices are subject to change without notice
• In the event of a pricing error, we reserve the right to cancel orders
• Promotional prices are valid for the specified period only

4.3 Stock Availability

All orders are subject to stock availability. We will notify you if a product becomes unavailable after you place an order.

5. Orders and Payment

5.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or reject orders at our discretion. An order is only confirmed when you receive an order confirmation email.

5.2 Payment

• Payment must be made in full before dispatch
• We accept credit/debit cards and EFT via PayFast
• All transactions are secured with SSL encryption
• We do not store your full credit card details

5.3 Order Cancellation

You may cancel an order before dispatch. Once an order has been shipped, you must follow our returns process.

6. Shipping and Delivery

• Delivery times are estimates and not guaranteed
• Risk of loss transfers to you upon delivery
• Signature may be required for valuable items
• We are not responsible for delays caused by couriers or circumstances beyond our control

For full shipping details, please see our Shipping Information page.

7. Returns and Refunds

Our returns policy complies with the Consumer Protection Act (CPA) of South Africa and is aligned with our supplier Syntech's procedures:

• No returns will be accepted without a valid RMA (Return Merchandise Authorization) number
• An RMA request must be submitted prior to returning any item for any reason
• Each RMA number authorizes the return of one item only
• A full fault description must be provided to enable testing and verification
• All defective items must be returned with all cables, power supplies, accessories, and documentation
• The customer is responsible for the cost of return shipping — please insure and ship via a traceable method
• We are not responsible for packages lost or damaged during return transit
• If conditions are not met, we reserve the right to refuse the return or charge a restocking fee of not less than 15%

For complete details, please see our Returns, Warranty & Repairs page.

8. Warranty and Repairs

All products come with manufacturer warranty as supplied through our supplier, Syntech. Warranty terms vary by product and brand.

• Warranty claims must follow the RMA process outlined in Section 7
• Repair times given are estimates only and are not binding; time is not of the essence unless expressly agreed upon in writing
• We shall not be liable for any loss or damage arising from unforeseen costs or delayed repairs

The warranty does not cover:

• Physical damage, water damage, or damage from misuse or accident
• Unauthorized modifications or repairs by third parties
• Normal wear and tear
• Damage from power surges or improper electrical supply
• Software issues or data loss

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of DirectTech or its content suppliers and is protected by South African and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works without our express written permission.

10. Privacy

Your privacy is important to us. We collect and process personal information in accordance with the Protection of Personal Information Act (POPIA). For details on how we handle your data, please see our Privacy Policy.

11. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, or consequential damages
• Our liability is limited to the purchase price of the product
• We are not liable for any loss of data, revenue, or profits

12. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of the modified terms.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: info@directtech.co.za
• Phone: +27 62 055 1181
• Address: Pretoria, Johannesburg & Rustenburg